We are a small business based in the netherlands. our refund and returns policy is made to stay compliant with the Dutch Right of withdrawal law. We don’t require an explanation for the return when requesting a return within 14 days of receiving your order. This is part of you’re rights when ordering from any Dutch web shop.
Our refund and returns policy lasts 14 days (herroepingsrecht / Right of withdrawal). If 14 days have passed since your full order was delivered, we may ask for the reason of return and offer you a partial refund or exchange.
Eligibility for partial refunds or exchanges is up to the discretion of the seller.
To be eligible for a return, your item must must be in the original packaging. this does not include the box it was shipped in.
To complete your return, we require proof of purchase.
There are certain situations where only partial refunds are granted:
Our products are shipped using PostNL and are only shipped inside The Netherlands. Orders will be sent within 5 to 10 business days of placing your order. Upon placing your order, you will receive an email with a confirmation and your order number.
In the case of a custom order or commission shipping may take longer.
Depending on where you live, the time it may take for your product to reach you may vary.
In order to return your order simply go to your order history and click the “Return Order” button or send an email to BlueBladeDice@gmail.com with your order number. we will send an e-mail with instructions for the return.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of your refund.
your refund will be processed, and refunded to your original method of payment, within 5 to 10 work days of us receiving the returned products.
If you haven’t received a refund yet, check your bank acount and contact your bank. There is often some processing time before a refund is posted.
If you’ve done this and you still have not received your refund, please contact us at BlueBladeDice@gmail.com.
when you return an item that was on sale at the time of purchase you will be refunded the amount paid at the time of the purchase.
We only replace items if they are defective or damaged. If you need to exchange an item, send us an email at BlueBladeDice@gmail.com.
Eligibility for exchanges is up to the discretion of the seller.
To return your product, first notify us of the return (see returns for instructions). Then mail your product to:
Blue Blade Dice
Aert van Nesstraat 27
2901 BH, Capelle aan den IJssel (NL).
You will be responsible for paying for your own shipping costs for returning your item.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Contact us at BlueBladeDice@gmail.com for questions related to refunds and returns.
